Privacy policy
Last updated: September 6, 2026
SIDE ROAD CLOSED — PRIVACY POLICY
Last updated: 6 September 2026
OVERVIEW
Side Road Closed operates this online store from Adelaide, South Australia.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit sideroadclosed.com, make a purchase, contact us, or otherwise interact with Side Road Closed.
Our online store is powered by Shopify, which provides the ecommerce platform we use to sell our products and services.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information including:
• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Products purchased or viewed
• Communications you send to us
• Device, browser and website usage information
• IP address and similar technical information
• Marketing preferences
Payment information is processed through Shopify and/or authorised payment providers. Side Road Closed does not directly store your complete credit or debit card details.
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and manage purchases and pre-orders
• Take and verify payments
• Arrange production, fulfilment and shipping
• Provide order confirmations, updates and tracking information
• Respond to customer enquiries
• Process cancellations, returns and refunds
• Detect or prevent fraud and misuse
• Maintain and improve our website and customer experience
• Analyse store performance and website usage
• Send marketing communications where you have chosen to receive them or where otherwise permitted by law
• Comply with legal, regulatory and accounting requirements
PRE-ORDERS AND FULFILMENT
Some Side Road Closed products may be sold by pre-order.
To fulfil an order, relevant customer information may be provided to printing, production, fulfilment, postal or courier providers as reasonably necessary to manufacture and deliver the order.
We only provide information required for these services to be performed.
HOW WE SHARE PERSONAL INFORMATION
We may share personal information with service providers that help us operate the business, including:
• Shopify
• Payment processors
• Printing and fulfilment providers
• Postal and courier services
• Email and communications providers
• Website hosting and technology providers
• Analytics and fraud-prevention services
• Professional advisers where reasonably required
We may also disclose information if required by law or where reasonably necessary to protect our rights, customers or business.
We do not sell customer contact information as a standalone commercial product.
SHOPIFY
Our store is hosted on Shopify.
Shopify processes customer information in order to provide ecommerce, payment, security, analytics and other services that enable this store to operate.
Shopify may process information using systems or service providers located outside Australia.
You can learn more about Shopify’s own privacy practices through Shopify’s Privacy Policy and privacy resources.
COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Keep the website functioning correctly
• Remember preferences
• Understand how visitors use the store
• Measure store and marketing performance
• Improve security
• Provide relevant advertising or marketing where applicable
Your browser may allow you to block or delete cookies. Blocking some cookies may affect how the website functions.
MARKETING COMMUNICATIONS
If you choose to receive marketing communications from Side Road Closed, we may use your contact information to send news, product releases, offers or other updates.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in the communication or by contacting us.
Transactional communications relating to an order, payment, delivery, return or customer-service matter may still be sent when necessary.
DATA SECURITY
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information for as long as reasonably necessary to:
• Complete transactions and provide customer service
• Maintain appropriate business and accounting records
• Resolve disputes
• Meet legal or regulatory requirements
Information that is no longer reasonably required may be deleted or de-identified where appropriate.
ACCESS AND CORRECTION
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to certain requests.
PRIVACY REQUESTS AND COMPLAINTS
If you have a question, request or complaint regarding your personal information, please contact us at:
hello@sideroadclosed.com
We will take reasonable steps to investigate and respond to privacy concerns.
Where applicable, individuals may also have rights or complaint mechanisms under Australian privacy law.
INTERNATIONAL PROCESSING
Some technology, payment, ecommerce, analytics, fulfilment or other service providers used by Side Road Closed may process or store information outside Australia.
Where we use such providers, information may be handled according to the privacy and data-protection requirements applying to those providers and services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our business practices, technology, service providers or legal obligations change.
The latest version will be published on this website with an updated date.
CONTACT
Side Road Closed
Adelaide, South Australia
Email: hello@sideroadclosed.com