Refund policy

SIDE ROAD CLOSED — RETURN & REFUND POLICY

We want you to be happy with your Side Road Closed purchase.

PRE-ORDERS

Our initial Port Noarlunga release is being sold by pre-order.

You may request cancellation of your pre-order for a full refund before the advertised pre-order period closes.

Once the pre-order period has closed and production has commenced, we may not be able to accept cancellations for change of mind.

If there is a significant delay to the estimated dispatch timeframe, we will contact affected customers with an updated timeframe and the option to cancel for a full refund.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, incorrectly printed, or is not the item you ordered, please contact us as soon as possible at:

hello@sideroadclosed.com

Please include your order number and photographs showing the issue where applicable.

Nothing in this policy excludes or limits any rights you have under the Australian Consumer Law.

CHANGE OF MIND / SIZING

Please choose your size carefully.

For change-of-mind or sizing issues, contact us within 14 days of receiving your order.

Items must be unworn, unwashed and in their original condition.

Approved change-of-mind returns may require the customer to pay return postage. Exchanges are subject to availability.

Please contact us before sending any item back. Return instructions and the appropriate return address will be provided after your return has been approved.

REFUNDS

Approved refunds will be returned to the original payment method.

Please allow additional processing time for your bank or payment provider to complete the refund after it has been issued.

CONTACT

Side Road Closed
Adelaide, South Australia
hello@sideroadclosed.com